welltime.co.uk

We have just set-up a caller ID pop up system that shows who is calling, allowing the receptionist to greet the customer in more personalised manner. It also brings up the customers’ information (such as account balance, next and previous appointments, list of family members, with handy buttons to book or cancel appointments, as well as create new customer records. So far so good… It’s going well

Welltime engineers have been building an electronic complaints management system that allows patients to submit complaints via Internet, the dental practices can see and respond to them, resolve the complaints. This system helps save time for the patients and the practices (it being electronic and all) , is highly efficient and time saving as it keeps all the records of communications. This will be a big help with the CQC compliance which requires patient complaints management processes at the practices.

Patient involvement part of the CQC compliance can be automated by sending feedback questionnaire by email – automatically, immediately after the appointments, no intervention required by dentist, + it’s done in compliance with the Data Protection Act.